“What remote working means is that we can recruit by skill-set rather than geography, which deepens the talent pool. We have a member of staff who has a serviced office building closer to their home than our office, so we hire a desk for them there when they need it. Video calls to people working remotely don’t just have to take place at scheduled times – you can make them in an unstructured way just for a chat, which is more like how life would be in an office. But you need the discipline to make that call and that employees are happy to make contact as well, rather than them thinking they are disturbing you. It’s about having that digital equivalent of an open-door policy.”
